What is your Cancellation Policy?

When you book a treatment with Empowerment Massage Clinic, that time is set aside for you. We never overbook and do our best to be ready for your scheduled appointment time. To help us keep our high standard of service, we ask that you arrive on time for your appointment, and to notify us 24 hours in advance if you need to make any unexpected changes.

Please be sensitive to the fact that Registered Massage Therapists only receive wages when they deliver a service. If you miss your appointment without advanced notification, this causes a financial hardship for the staff member. We do our utmost to avoid this situation with a strict cancellation policy.

If you need to cancel or change your scheduled appointment time, simply notify us 24 hours in advance via telephone or email. Any missed appointments without 24 hours prior notice will be subject to charges at the full cost of the treatment booked. We appreciate your business and your consideration.

Any appointments that are booked online via our website will be charged upon confirmation of the scheduled appointment time. Therefore, we require payment in full via any major credit card and will provide the necessary receipts the day you arrive for your appointment.